Product Terms and Conditions
Please read these terms and conditions carefully before buying device(s). You should understand that by submitting an order, you agree to be bound by these terms and conditions.
About us
We use the trade names “usedmobiles4u” “bluewhaleecoltd”
Buying a Device From Us
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including payment information/ credit card etc), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
How the Contract Is Formed Between You And Us
Our site is only intended for use by people registered with us and resident in the UK and EU. At our complete discretion we may accept or reject orders from people outside of these territories.
After you place an order with us online, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted
We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched (Dispatch Confirmation). The Contract between us will be formed when we send you the Dispatch Confirmation.
If we are unable to supply you products, for example because those products are no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.
In the event that an order is refunded we will not accept any liability for any bank charges which may have been incurred.
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
Returns Policy
Mobile phones and tablet returns
Our return policy lasts 30 days and the product will be eligible for return and refund where received by us in the same condition as issued. If you wish to return your product within the 30-day period, please visit our returns and refunds page on our website.
Where there is only 4 days left of said period you will have 5 working days to return the unit/s to us once we have been notified. Units will not be liable for return outside of this period. Where a product has been either damaged or has software encryption it will not be eligible.
To complete your return, we require a receipt or proof of purchase & all items but be returned in protective packaging, recorded delivery and insured for the value paid.
Please do not send your purchase back to the manufacturer.
You are responsible for:
Making regular back-up copies of the information, personal data, software and other content on your Phone to protect the content against potential operational failures. You should make a back-up before you send your Phone to us under this warranty as your Phone may be erased, replaced, and/or reformatted in the course of our services under this warranty.
Removing all personal data from your Phone before sending it to us.
Disabling all security passwords on your Phone before sending it to us and downloading or reinstalling all software programs (including apps), data and information back onto your Phone once it has been repaired or replaced.
Prior to you returning your iPhone to us, please make sure that Find My Phone has been erased from your iCloud or Google account.
You can check to see if your Find My Phone activation lock is active via https://www.icloud.com/activationlock/ by entering your Phone IMEI. Once you have completed this, it is really important that you do not reactivate the Find My iPhone lock. Failure to do so will lead to a delay in the processing of your claim under this warranty and/or prevent it from being processed and may result in none refund or your Phone being returned to you without repair or replacement.
There may be occasions where a partial refund may be provided if your returned product does not meet these terms. These are evaluated on an order-by-order basis.
Refunds (if applicable, subject to Returns Policy)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Following this contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@usedmobiles4u.co.uk
Change of Mind
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.
Please contact us within this 14 day period on the following: shop@usedmobiles4u.co.uk
You then have a further 14 days by which we need to receive the goods. The handset must come back in the condition it was sold in.
Used Mobiles 4 U will not bear the carriage cost of unwanted items and you will only be eligible for full refund where the goods are received by us in the same condition as issued.
Warranty
If your product is reported as faulty after the 30 day period we will cover either its repair or replacement for a period of 1 year following the purchase date.
Warranty Cover
Your Phone is covered against defects in materials and workmanship when used in accordance with the manufacturers user manual, technical specifications and any other manufacturer guidance released from time to time, for a period of 12 months from the date that you purchased your Phone. This is called the “warranty period”.
If there is a defect or fault with your Phone during the warranty period, we will repair or replace your Phone (at our discretion). These are the only remedies available under this warranty and you will not be able to choose whether your Phone is repaired or replaced.
You cannot benefit from this warranty if you:
have accidently or wilfully damaged the operational behaviour of the Phone; this may be via soft / hard impacts or liquid damage
have bought a product other than that identified by its IMEI
Installed non-authorised, malicious or Beta software.
Please note all IMEI’s are recorded. The warranty only covers your Phone itself and it does not cover:
any accessories that came with your Phone including, but not limited to, the Phone charger and Phone headphones;
Software, even if installed on the Phone when purchased. Please refer to the licensing agreement which is given in respect of software by the software developer for details of your rights in respect to any software.
If we find that there is a fault or defect and you are covered by this warranty, we will either:
repair your Phone using new or used parts that are equivalent to new in functionality and performance; or
replace your Phone with a pre-owned Phone that is at least equivalent to the quality and functionality of your original Phone.
We may install system/software updates onto your new or repaired Phone and you will be unable to revert to an earlier version of the system/software once this has been done.
You will be responsible for reinstalling all software programs (including apps), data and information onto your repaired or replaced Phone.
Some apps may not be compatible with the system/software update we have installed and we will not be liable where any of the apps you have downloaded cannot be reloaded onto your new or repaired Phone.
Where we replace your Phone:
The replacement Phone will be owned by you and we will retain the original. You will not be entitled to ask for the original Phone to be returned to you; and any remaining time left on your 12 month warranty will be transferred to your replacement Phone and if there is less than 3 months remaining on the warranty, we will extend the warranty so that you will have 3 months’ warranty on the replacement Phone.
Only defects and faults that relate to the materials or our workmanship are covered by this warranty. This means that you cannot claim under this warranty for:
damage caused by your mishandling or misuse, neglect, negligence, tampering, or unauthorised adjustments (including ‘jailbreaking’, Non-authorised, Malicious or Beta software);
accidental damage or any damage caused by liquid, fire or any other event outside of our control;
your use of the Phone contrary to the manufacturers user manuals, technical specification or guidance;
damage caused in the course of any work carried out by third parties or yourself (e.g. where you have your Phone screen replaced by someone other than us). Authorisation must first be granted should you wish work done by representatives from the manufacturer or Manufacturer Authorised Service Providers. Please note that if you try to, or engage any third party to, carry our repairs or replacements to your Phone, or open your Phone, this warranty will be void;
damage due to usual wear and tear or the natural ageing of your Phone;
cosmetic damage including, but not limited to, dents, scratches, chips, cracks, or snaps in external plastic on ports;
any damage to your Phone’s protective coating (which is designed to diminish over time);
damage caused by use of the Phone with any other product (e.g. Phone speakers);
loss or theft of your Phone; or any loss or damage to data on your iPhone.
You will not be able to claim under this warranty if the serial number on your Phone has been removed or if we know, or reasonably believe, your Phone to be stolen (based on information provided by law enforcement authorities).
How to Claim on your warranty
Please go to the Return My Item section of our website and follow the process or email: shop@usedmobiles4u.co.uk – provide your name, address, contact telephone number, email address, copy of proof of purchase, Phone IMEI & serial No. along with description of the fault or defect you are experiencing. We will contact you by return. If it is deemed that your Phone is to be returned for inspection a returns label will be sent with full instructions for the shipping. Ensure it is adequately packaged to avoid further damage, as we will not be held liable if not. A confirmation email will be sent to you when received. Once it has been received, and verified it is covered by this warranty your Phone will be repaired or replaced and shipped to you within 5 working days of receipt, subject to Returns Policy. If the fault or damage is not covered by this warranty we shall contact you and make arrangements to return the Phone to you. We reserve the right to charge you for the carriage if the fault or damage is not covered by warranty.
Price of products and delivery charges
The prices of the products will be as quoted on our site.
Prices for our products may change, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
The price of the products includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
The price of the products does not include delivery charges. Our delivery charges are as quoted on our site from time to time.
It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced.
If we discover an incorrect price we will inform you and will give you the option of continuing with your order on the basis of the correct information or cancelling the order. We will not process your order until we have your instructions. If we are unable to contact you, we will treat the order as cancelled and notify you in writing.
Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
Queries with the network bill or contract
Any queries or concerns in relation to your bill or contract, you will need to contact the network provider directly.
Promotions and Promotion Periods
We may, from time-to-time, run promotions and these may take the form of, prize draws, competitions, or other form of promotion, or a combination of any of these. The particular form of promotion will be described, and full details set out on the relevant promotions page, in the communications (such as e-mails) we issue to tell you about each promotion and/or on the individual web landing page for the relevant Promotion.
For the purposes of all promotions, the promoter is the entity you have contracted with under the Terms and Conditions of Use (“We”, “Us” and “Our”).
The period of time during which each promotion will run (promotion period) will be specified in the applicable individual web landing page for the relevant promotion. Each promotion will automatically close at the end of the relevant promotion period, at which point no further participation in that promotion will be possible. Where no promotion period is specified the relevant promotion will end when it is discontinued on the platform.
Participation in any promotion, prize draw, competitions, or other form of promotion, or a combination of any of these is voluntary.
To participate in a promotion, you should follow the instructions set out in the relevant promotion communication, on the individual web landing page for that promotion and, where appropriate, the applicable specific promotional terms. Where the promotion communication or landing page indicates that no purchase is necessary to participate in the promotion, you may participate by following the instruction set out on the individual web landing page for that promotion.
Competitions and prize draws excludes employees and their immediate families of the promoter, its agents or anyone professionally connected to the competition.
Entrants who win a prize as the result of any promotion consisting of a draw, competition, contest, (each, respectively, a winner and a prize) must accept the relevant prize “as is” and there is no right to a cash alternative unless we, in our sole discretion, elect to offer such a cash alternative (which may be less than the full value of the prize). We reserve the right, at any time, to substitute any prize with one or more prizes (other than a cash alternative) of substantially equivalent value.
Prizes will be drawn at random, no favouritism will be shown in terms of gender, age, geographic location, or any other factor.
All prizes will be drawn by the time or within the timeframe specified in the applicable specific promotional terms and, unless otherwise indicated there, a cash prize will be paid into the account of the winner. Where We arrange for a non-cash prize to be delivered to you, the delivery may need to be signed for. In the case of a non-cash prize, We will make all reasonable attempts to contact the winner using his/her account contact details, but if we have not been able to make contact with the winner within 30 days of the prize being won, we reserve the right to draw another winner in place of the original winner or to forfeit the prize altogether without liability to the winner.
Any entitlement to receive a prize is non-transferable.
The winner is solely responsible for the payment of any applicable tax in relation to the relevant prize and for any costs associated with the prize or its use, including without limitation the cost of complying with any requirements of applicable local law.
Where a prize consists of an event, activity, holiday or the performance of a service, the winner is solely responsible for complying with any booking or other conditions or instructions of the relevant third party provider or organiser and must be able to comply with any restrictions as to dates and times in relation to the prize (which may not be re-scheduled) and any other eligibility restrictions imposed by the relevant third party provider or organiser. The contract in relation to any such event, activity, holiday or service will be directly between the winner and the relevant third party provider or organiser and we will not be a party to that contract or have any liability in relation to its performance or non-performance, which shall be the sole responsibility of the relevant third party provider or organiser. We will not provide any form of insurance, including without limitation any public liability or cancellation insurance, in respect of any prize consisting of an event, activity, holiday or service.
Where, in relation to any prize, we make use of any third party name or trade mark, these are proprietary to the relevant third party. No licence, affiliation, sponsorship or endorsement is claimed or should be inferred from the use of these names or trade marks or the use of any photograph of a prize. Any photograph used to promote a prize is for illustrative purposes only and the actual prize may differ from the item shown in the photograph, including without limitation as to make, model, specification, colour, finish, packaging and other features.
Our offering of a particular prize implies no affiliation on our part with or sponsorship or endorsement of the relevant third party manufacturer, supplier, provider or organiser.
The winner is solely responsible for all use made of the prize. Except as expressly provided in these standard promotional terms, no representations, warranties, conditions or other terms are made, given or accepted by us and no other terms shall apply, as between us and any person, in relation to any prize, including without limitation any terms as to suitability, reliability, satisfactory quality or fitness for purpose, or any other implied terms, all of which we exclude to the maximum extent permitted by law.
The draw process for prizes, competitions or other form of promotion, or a combination is as follows:
(a) Each entry validly submitted by every entrant into a prize draw will be randomly selected;
(b) The prize draw winner will be selected by our marketing team or such other responsible person that they may direct;
How to pay
You can pay for products via securetrading, using a debit card or credit card, Paypal, Apple Pay, Braintree, Google Pay, Amazon Pay, Stripe.
If you have selected Securetrading we accept the following cards: Visa, Mastercard.
Card Payments for products where the billing country is not equal to the shipping country address will be cancelled and a refund will be processed.
Events Outside Of Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.
Privacy Policy
Redeem take data protection very seriously and we do everything in our power to ensure your data is handled and processed securely. If you would like to know more about what data we hold on you, how your data is handled and how to have your data removed from our systems, go to our Privacy Policy.
Complaints
Please note we have a complaints procedure. Our contact details for all purposes are:
Used Mobiles 4 U
832 Birchwood Blvd
Warrington,
WA3 7QZ
Email: shop@usedmobiles4u.co.uk
