Frequently Asked Questions

Every one of our used phones and used macbooks are rigorously tested and given is graded before being listed for sale. The grades are explained below;

Grade A+ is a Refurbished Like New Condition premium mobile device that shows no signs of use and is in exceptional working order. This is a Used Phone that looks and feels like the new version.

Grade B is a Refurbished Excellent Condition product that may have minor scratches on the frame and back. The product is still in excellent condition and fully functional. Overall, this is an almost perfect phone,

Grade C+ is a Refurbished Very Good Condition used mobile device that will show signs of use. This will have some marks on the back and frame. Again, this product is fully functional and in fantastic working order.

Grade C is a mobile device that has been used and in working condition, may show signs of heavy use, including scratches and scuffs. It’s been thoroughly tested, is in full working order, and restored to the latest operating system.

All of our phones come fully boxed and equipped with a charger and sim tool. Furthermore they are also unlocked to every network so that you can be sure of a hassle-free setup. If you’re looking for a high quality, contract-free second-hand mobile phone that is reasonably priced, then look no further. Browse through our website and find your perfect phone from Used Mobiles 4 U today.

Unfortunately, we are an online shop only. All of our stock is secured for safety reasons, and is not open to view before purchase.

If you need a different SIM size, please contact your current provider to provide a delivery of a new SIM.

Yes. T-Mobile and Orange SIMs will work with EE locked devices.

If you are currently locked into a contract with a UK provider (e.g EE/Vodafone/O2), it is your responsibility to ensure that you purchase a mobile that is compatible with this provider.

However, if you have selected a SIM free device, any SIM from any provider will work in your mobile.

The SIM type will be listed under the technical specs of each listing on our website, so be sure to check before you buy.

Again, if you purchased an unlocked device from us, you can use any SIM card that is linked to any network provider.

A SIM free device simply means that you will be able to use any UK SIM card. Every unlocked, SIM free device is checked before being sent to its new home, so if you have any issues, please contact our Customer Services team.

If you purchase a network locked device from Used Mobiles 4U, you may be able to have your handset unlocked to any UK network via your current provider. Please contact them for more information.

However, this may not be possible, and Used Mobile 4U accepts no responsibility is this is not a possibility.

Simply, no. We offer SIM only deals, which means that your existing SIM contract will apply to your new handset. We like to keep things simple, so there are no contracts when you buy from us.

If ordered before 11am, Monday to Friday, delivery will be next day by 1pm.

If ordered after 11am, Monday to Thursday, delivery will be in 2 days.

If ordered after 11am Friday (or at the weekends), orders will be shipped on Monday for delivery on Tuesday (as long as there are no bank holidays etc).

All deliveries are managed by Royal Mail, so any delays once the products are with Royal Mail will be the fault of Royal Mail.