Returns & Refund Policy

We want you to be completely happy with your purchase. If you’re not satisfied, we’re here to help. Please see the information below regarding returns, refunds and faulty devices.

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shop@usedmobiles4u.co.uk

0333 210 0791

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Returns

What if my device arrives faulty?
Within 14 days:

If you have received your device within the last 14 days and it arrives or develops a fault within this time, please fill in our online returns form at https://usedmobiles4u.co.uk/returns/.

Or, if you have any other queries regarding your rights within the 14 day period, please contact our Customer Service team at customerservices@bluewhalemedia.co.uk.
Over 14 days

Whenever you purchase a device from us, it is covered by an 18-month warranty, including 12 months of battery cover. If a fault occurs within this period, please complete our online returns form:

https://usedmobiles4u.co.uk/returns/

Our team will either repair or replace your device in line with our Returns and Warranty Policy. If an exact replacement is not available, we will contact you to discuss the available options.

When returning your device, please package it carefully to prevent damage in transit. You may include accessories such as chargers, SIM cards or memory cards, but we are not responsible for these items and cannot guarantee their return.
What if my mobile device becomes blacklisted?
If I require a replacement, can I request a different device than my original order?
Will I need to pay for postage if I do need to return my device?

If, for any reason, you need to return your device due to problems or faults (within a 14 day period), Used Mobiles 4U will cover the cost of postage. To do this, please follow the instructions in the online returns form.

However, if, for any reason, you change your mind during the process, Used Mobiles 4U will not cover the cost of return postage. For more information regarding this, please see out online returns form.

Once your device has been assessed and repaired/ replaced, we will process your request for refund.
I have returned my device. How long will it take to arrive back to me?
If I return my device, do I need to include my SIM card?
How do I start a claim?

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Returns & Refund Policy

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